manco abbott, inc: managing one property at a time

Manco Abbott provides state of the art real estate management systems, which ensure up to date accounting and management reports, based on ownership goals. Accounting and management reports are generated monthly. The reports detail income and expenses, as well as variance information. Manco Abbott utilizes an advanced software packages designed specifically for the real estate industry. The detail of these operating reports can greatly simplify our client's individual accounting and tax preparation needs.

Manco Abbott is continually making significant investment into its information technology operations. Through the Internet and other current changes in technology, Manco Abbott is providing it clients with faster and more precise information. By utilizing an in-house IT staff, we provide tenants and residents innovative solutions to each of our client's unique requirements.

Electronic data processing equipment enables Manco Abbott to provide statistical information and comparative studies on property operations. An analysis of each month's operating results, income and expense levels, and budget variances are key indicators that bring into focus the progress of each investment in relation to the Management Plan. A narrative report is provided to facilitate the evaluation of the status of each project.

Through its involvement, Manco Abbott provides many value-added services including operations maintenance, tenant/resident relations and marketing. It is our responsibility to direct janitorial and general building maintenance, energy conservation measures, negotiate service and supply contracts, maintain administrative records, and monitor the requirements of governmental agencies. Completion of these tasks is an integral part of the individual Management Plan. The plan is implemented by the real estate manager and supported by technical personnel in the areas of engineering, supervision, accounting, data processing, and legal affairs.

Renting apartments and/or commercial space, the retention of residents/tenants and achieving higher rents requires a strictly managed sales and marketing strategy that consistently focuses on resident/tenant needs. Each asset is expected to attain and maintain occupancy at a minimum of 95%. This is accomplished through development of effective marketing skills and attention to detail in connection with move-ins and move-outs. Manco Abbott will work closely with the leasing agents to fill vacancies and/or renew leases while providing quality service.

The on-going maintenance program will emphasize maximum utilization of a select group of service contractors or maintenance staff, each of whom will be evaluated for scope of service and competitive pricing. The specifications for those contractors selected will be subject to careful evaluation of their level of service, complexity of design, and operating experience. All contracts above a specified amount will be submitted to the owner for approval and signature prior to the commencement of the work. All vendors must meet our high standards to qualify as a vendor. They must each have the appropriate licenses and insurance, which is tracked on a regular schedule.

Good tenant/resident relations are essential to successful real estate investment. Manco Abbott brings credibility to tenant relations by providing for:

• Equitable applications of lease provisions
• Effective implementation of operating policies
• Resolution of problems
• Prompt response to tenant/resident requests

Manco Abbott's management program works to ensure that a positive tenant/resident relationship exists throughout the term of the lease and subsequent renewals.