The 9 Guiding Principles reflect Manco Abbott's unwavering commitment to those with whom we interact. These principles guide what we do, why we do it, and how we do it.
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| Refreshing Honesty | x |
We will go about our business with honor, good character and ethical behavior. We will present the unvarnished truth in an appropriate and helpful manner, keep confidences and admit mistakes. Each of us aspires to be a walking reflection of the company brand, mission and values.
| Customer Focused | x |
We believe that great things happen when we listen to our customers and to each other. We are committed to soliciting customer feedback regularly and to understanding their needs. We will put the customer first in administrative decisions.
| Community Committment | x |
We embrace our responsibility to be active participants in our local communities. We recognize our responsibility to act with compassion, ever mindful of the effects of our actions today and tomorrow on our community's future.
| Fairness Championed | x |
We treat all people equitably based on their merits and abilities and handle all essentially similar situations consistently. We will make all decisions on appropriate criteria, without undue favoritism or improper prejudice. Will not blame or punish people for what they did not do and promptly and voluntarily correct personal and organizational mistakes and improprieties. We will not take unfair advantage of people's mistakes or ignorance.
| Progressive Services | x |
We commit to innovative solutions and services for our customers. To do this, we stay at the forefront of our industry and develop our people through the sharing of information and encouragement of professional growth. We learn from the past but are not limited by it. We proactively approach challenges and opportunities with innovative thinking to develop creative solutions.
| Meaningful Accountability | x |
We believe in clarity of purpose and establishing clear expectations. We manage by fact, whenever possible. Indicators, measurement and outcomes are critical management tools. Reliability is essential.
| Extraordinary Partnership | x |
We achieve remarkable results through internal and external collaboration — relationships are everything. Responsive to the needs of all stakeholders, we are accountable for each other's success and failure.
| Higher Standards | x |
We strive to offer the best to our customers and to be better than ourselves continuously. Our company will be recognized for setting the standards of excellence in the industry.
| Playful Spirit | x |
We believe that hard work in a fun atmosphere contributes to our productivity. A climate of encouragement, fun and celebration is expected. We seize opportunities to recognize our team members' personal and professional accomplishments. We approach daily challenges with energy and optimism.